Privacy Policy

Last Updated: 7 October 2026

Welcome to Ration2Ghar.in (“Ration2Ghar”, “we”, “us”, or “our”).

Ration2Ghar is a local online grocery and ration ordering service that allows customers to browse products, place orders, create accounts, and receive their purchases at the available delivery locations.

Your privacy is important to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you when you use our website.

By using Ration2Ghar.in, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information.

A. Information You Provide to Us

When you create an account, place an order, contact us, or use other features of our website, we may collect:

Full name
Mobile number
Email address
Billing address
Delivery address
City, locality, PIN code and other delivery information
Order and purchase details
Account login information
Information you provide through contact or enquiry forms
Information you voluntarily provide when communicating with us

We only request information that is reasonably necessary for providing our services and processing your requests.

B. Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfil your order, including:

Products purchased
Quantity and order value
Order date and time
Delivery information
Order status
Payment status
Refund or cancellation information

Important: Where online payment is available, payment processing may be handled by an independent third-party payment gateway. Ration2Ghar does not intend to store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on its own servers.

Payment information may be processed directly by the applicable payment service provider according to its own privacy and security policies.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Approximate usage information
Date and time of visits
Website activity and interactions
Cookies and similar technologies

This information may be used to maintain website security, improve website performance, understand website usage, and provide a better user experience.

2. How We Use Your Information

We may use your information for the following purposes:

To Process Orders

We use your information to:

Accept and process orders
Confirm your order
Prepare your products
Arrange delivery
Contact you regarding your order
Provide order status updates
Process cancellations, refunds or replacements where applicable

To Manage Your Account

If you create an account, we may use your information to:

Create and maintain your account
Authenticate your login
Display your order history
Provide account-related services
Help you recover your account

To Communicate With You

We may contact you regarding:

Orders
Deliveries
Payments
Cancellations
Refunds
Customer support
Important service-related notices

To Improve Our Website

We may use information about website usage to:

Improve website functionality
Improve product and service offerings
Identify technical problems
Improve website performance
Understand customer preferences
Prevent misuse of the website

For Security and Fraud Prevention

We may process information to:

Protect our website
Detect suspicious activity
Prevent fraudulent transactions
Prevent unauthorized access
Protect customers and our business

For Marketing

If you voluntarily subscribe to promotional communications or otherwise provide the required consent, we may use your contact information to send:

Offers
Discounts
New product information
Promotional messages
Other Ration2Ghar updates

You can opt out of promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.

3. Cookies and Similar Technologies

Ration2Ghar may use cookies and similar technologies to make the website function properly and improve your browsing experience.

Cookies may be used for purposes such as:

Keeping products in your shopping cart
Maintaining login sessions
Remembering website preferences
Understanding website usage
Improving website performance
Supporting security features

Some cookies may be provided by third-party services used by our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping-cart or account-related features.

4. WooCommerce and Website Services

Ration2Ghar uses website technologies and services, including WordPress and WooCommerce, to provide online shopping and order-management functionality.

Information required to process an order may be stored within our website’s systems and databases.

We may also use hosting, security, payment, email, analytics, delivery, or other service providers where necessary to operate the website.

These service providers may process information only as necessary to provide the relevant services to us and/or as otherwise permitted by applicable law.

5. Payment Information

If online payment is enabled on Ration2Ghar.in, payments may be processed through a third-party payment gateway.

Depending on the payment method selected, the payment provider may process information such as:

Payment method
Transaction ID
Payment amount
Payment status
Other information required to complete the transaction

We do not ask customers to provide their UPI PIN, ATM PIN, card PIN, or banking passwords to Ration2Ghar.

Customers should never share such confidential payment credentials with anyone claiming to represent Ration2Ghar.

6. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted parties when required to operate our services, including:

Payment service providers
Website hosting providers
Website/security service providers
Email or communication service providers
Delivery or logistics providers
Technical service providers
Analytics or website-performance providers
Government authorities or law-enforcement agencies where legally required

For example, when you place an order for delivery, we may need to provide your name, phone number, delivery address, and relevant order information to the person or service responsible for fulfilling that order.

We only intend to share information that is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include appropriate technical and organizational safeguards, access controls, website security measures, secure connections, and other reasonable protections.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing our services
Maintaining customer accounts
Processing and maintaining order records
Resolving disputes
Preventing fraud and misuse
Meeting legal, tax, accounting, or regulatory requirements
Protecting our legitimate business interests

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

Request information about the personal data we process about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a complaint regarding the handling of your personal information

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests to protect your account and personal information.

10. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us or using the available withdrawal/unsubscribe mechanism.

Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary for providing those services.

11. Children’s Privacy

Ration2Ghar is intended for use by individuals who are legally capable of using online shopping services.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing your personal information to that service.

13. Accuracy of Information

You are responsible for providing accurate and up-to-date information when using Ration2Ghar.

In particular, customers should ensure that their:

Name
Mobile number
Email address
Delivery address
PIN code
Other order information

is accurate so that we can process and deliver orders correctly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Website functionality
Technology
Payment or delivery systems
Applicable laws or regulations
Our data-processing practices

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us.

Ration2Ghar

Website: Ration2Ghar.in

Email: [INSERT YOUR BUSINESS EMAIL]

Phone: 8130114299

Business Address: Railway Road, Dadri

For privacy-related requests, please mention “Privacy Request” in the subject/message so that we can identify and process your request appropriately.

16. Consent

By using Ration2Ghar.in, creating an account, placing an order, or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent for processing personal information in accordance with applicable law.

Ration2Ghar — Har Ration, Ghar Tak.